• At this stage, I come to feel I am currently being misled and mistreated. In spite of a number of phone calls and escalations, I still do not have clarity on my discount rates or a fair resolution to my considerations.
People brokers Doing work from Telus Advantages, as an alternative to holding the previous loyal customers they make them go away to look for other supplier
We're sorry to listen to about all these troubles you've seasoned with both tech support and billing. Make sure you send out us a private message, and we’ll perform to acquire you the assistance and observe-up required to resolve these difficulties as quickly as possible.
00 extra a month. Although my deal says promo rate is for 2 yrs my Monthly bill suggests it truly is a single yr. Soon after spending an afternoon these days looking to get assistance, after the third man or woman I spoke they mentioned they'll take a look at it and phone me again. I did not receive a contact back again with responses. This is totally unacceptable. I regret signing up with Telus and will notify Everybody I'm sure to hardly ever register with them. Outside of curiosity I known as Shaw and promptly experienced the decision answered and the individual I spoke with was obvious and articulate. Emotion trapped in the agreement and within the mercy of a large procedure which includes no assistance for its customers.
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I am requesting a clear breakdown of my contract, including all relevant savings, and a fair resolution to the problems I’ve skilled. Also, I inquire that someone review the call recordings to understand the very poor treatment method I received from a variety of brokers.
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I'm explained to to speak to Loyalty and backbone and still acquiring no the place. I've managed to talk to 2 people that named them selves professionals during the Philippines, who couldn't assistance me.
I needed to Make contact with CS nowadays with Chat as well as the Division I need to speak to is simply out there by mobile phone. The CS on Chat organized a phone back again at an arranged time slot. When that Division referred to as me afterwards I received every little thing sorted out.
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Hi @Ben708 we definitely value your loyalty with us and we wish to enable. You should control your inbox for just a concept from us
The TELUS workforce acknowledges that our perform spans many Territories and Treaty areas and we have been grateful for the traditional Understanding Keepers and Elders who are with us now, those who have long gone right before us as well as the youth that encourage us.
This is a substantial waste of your time and only produces an extremely pissed off customer before they get to talk to your CSR and now the CSR has to handle an now pressured for their limit customer.